Brambles Bed and Breakfast
Whitnage Cottage, Whitnage,
Tiverton, Devon
Post Code: EX16 7DS
Telephone: 01884 829211
Email:info@bramblesbedandbreakfast.co.uk
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Privacy Statement
Freetobook is booking software used by accommodation providers to
enable their customers to make online bookings and manage those
bookings.
This document applies to the processing by freetobook of personal data
collected by properties using freetobook online booking system in relation
to the provision of accommodation by those properties.
1. Your Personal Data
Properties using freetobook as their booking engine, collect and store
information that you give when you make a booking. You are asked for your
name, address, telephone number and email along with payment information
and “the names of any guests travelling with you”. This may also include
your IP address. This information is stored in the freetobook System in
order to process your booking. You may be contacted by the Property you
have booked with in relation to your booking.
Your data is also stored after you have stayed but will be kept no longer
than necessary in order to comply with legal obligations and for
properties to welcome your repeat business.
2. Data processed directly by third parties
If you provide payment information, this will be processed directly by secure PCI Level 1 compliant payment gateway providers.
3. Joint Controllers
In the context of providing booking software to accommodation providers to facilitate online booking, freetobook and the accommodation provider shall together operate as joint data controllers for the processing of your personal data.
4. Security Procedures
In accordance with General Data Protection Regulation (GDPR), freetobook observes reasonable procedures to prevent unauthorised access and misuse of personal information. We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.
5. Control of your Personal Data
You have the right to access data that is stored on behalf of properties
taking bookings via freetobook system. You need to email or write to the
property you booked with to request an overview of your personal data.
You can also contact the property you booked with on freetobook System if
you believe that the personal information they have for you is incorrect,
if you believe that they are no longer entitled to use your personal data
or if you have any other questions about how your personal information is
used or about the Privacy Statement. You need to email or write to the
property you booked with.
6. Reviews
You may also be asked to send feedback after your stay in order for the
property to further improve their service. Your email address will be used
for this purpose. If you complete a review it may be posted on the
property website, facebook page, twitter or google plus. However, no
identifying details will ever be attached to a review posting.
To Process your information as described above, we rely on the
following legal bases:
Performance of a contract. The storage of your information may be
necessary to perform the contract that you have with the accommodation
provider you are booking with.
Legitimate Interests.We may use your information for our legitimate
interests, such as for administrative, fraud detection and legal purposes.
Cookies
A cookie is a small amount of data that is placed in the browser of your
computer or on your mobile device. These cookies are used only to help you
make a smooth booking and contain information like the date searched and
language of booking. There is a difference between session cookies and
persistent cookies. Session cookies will only exist until you close your
browser. Persistent cookies have a longer lifespan and are not
automatically deleted once you close your browser. We use persistent
cookies in Google Analytics to analyse visitor traffic and behaviour.
By using freetobook website or proceeding with a booking you are consenting to the above use of cookies.
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Brambles Bed and Breakfast
Tiverton - Devon - UK
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